Singapore Quality Class

THE Singapore Quality Class (SQC) is the certification for the overall business excellence standard. The SQC provides organisations with a holistic model for managing a business for excellence. It has seven dimensions of excellence, namely, leadership, planning, information, people, processes, customers and results.

Singapore Quality Class for private education organisations

This is given to private education organisations that have attained a commendable level of performance in managing their organisations. This certification is based on the overall business excellence standard, and is tailored to meet the needs of the private education sector.

People Developer

This is a certification for the niche standard for people excellence. The standard provides organisations with a total approach to managing people and achieving high performance through people systems. It covers five dimensions - leadership, planning, information, people and results.

Singapore Innovation Class

This is a certification for the niche standard for innovation management. The standard enables organisations to develop their innovation management capabilities. It covers six dimensions, namely, leadership, planning, information, people, processes and results.

Singapore Service Class

This is a certification for the niche standard for service excellence. The standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight, and customer experience. It covers six dimensions of excellence, namely, leadership, planning, information, people, customers and results.

This article was first published in The Business Times on November 17, 2008.