Retaining women accountants a challenge Only 35 per cent go on to obtain the necessary additional work experience and post-graduate qualifications to become public accountants.
Sorry does the trick The secret to making a customer happy lies in three simple words: 'I am sorry'.
Going extra mile with a big smile
Company sent a former seamstress for English language course to enhance her service at its outlet.
'Chit-chat' pal With 36 years of experience and seven long-service awards, Madam Tan once even got a job offer from the boss of a major sporting retail chain.
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