I REFER to the editorial, "Why retailers need to control thieving" (The Straits Times, Nov 15).
In spite of the estimated $200 million lost yearly through retail theft in Singapore, I agree that retailers should bear the ultimate responsibility, instead of jacking up prices and passing the buck on to consumers.
In fact, retailers should take all the precautionary measures necessary to curb losses from thefts, regardless of whether they are committed by customers or employees.
The following are a few suggestions on measures retailers can take to curb theft:
- Conduct background checks on candidates for key positions in retail, from cashiers upwards.
- Set up a stringent control system in shops to prevent the fraudulent manipulation of documentation, stock levels and bank transactions.
- Ensure that at least two staff members are present to carry out duties such as bank transactions and the closing of daily sales.
- All expensive goods, especially branded and electronic items, should have sensor tags attached.
- Install visible and invisible closed-circuit television cameras and alarm systems in key areas.
- Prominently display signs warning about the penalties for shoplifting throughout shops.
- Educate staff on maintaining ethical values. Keep them motivated by giving due credit, and attractive incentives to good performers.
- If staff members commit a serious offence, such as theft or misappropriating funds, he or she should be duly dealt with.
