I TOOK out a personal-accident policy with a major insurer for my daughter last year.

As I could not find the policy document, I called the insurance company but was told by a staff member that she could not help me as she dealt with life insurance and not accident policies.

Subsequently, I received a call from a company staff member. I asked him if he could fax or send me an e-mail with details of the claims limits.

However, he said he could send them only by post.

I was shocked by the response. It seems that the company is not interested in helping customers.

Mr Jason Chiam Chiah Sern

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