ALMOST six weeks after I applied for a supplementary credit card for my wife, Standard Chartered bank has not yet replied to my request.

I queried the bank via its website and also called its customer-service hotline, and found out that a card had apparently been sent to me last month.

However, as I have not received it, I was told that the card would be blocked.

The bank assured me that a new card would be sent to my office by Aug 14, but that has not yet happened.

Worse, my credit card is now also blocked without my knowledge. May I know the reasons for such tardy service?

Mr Patrick Wong Fook Seng

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