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By DAWN TAY
TWO months after a celebrity- owned fish spa's abrupt closure, customers have yet to get a refund.
And for at least one of them, time is running out.
Kampong Fish Therapy, co-owned by actress Yeo Yann Yann, closed in April due to the economic crisis, my paper reported last month.
When contacted, the company promised refunds to customers with unused sessions, but did not answer questions on how many customers were affected, how much it would compensate them or even when it would do so.
In an e-mail message yesterday, all spa co-owner Dollei Seah would say is that 'shareholders had re-invested to repay suppliers, business partners and customers'.
'On behalf of all the shareholders, I sincerely apologise for the current circumstances,' she said.
Ms Seah added: 'The company has tried its best to refund customers with remaining packages, though themajority of our customers have either completed their packages or their packages have expired.'
Shareholders have no additional funds at this point to further invest in the business, she said.
Frustrated customers who have yet to hear from the company are losing patience.
One of them, Mrs Joanne Kan, a 30-year-old administrative assistant, is desperate to get her money back before she leaves Singapore next month for two years.
She and her husband have used only three out of the 50 spa sessions they paid $500 for in September last year.
Mrs Kan said: 'When will they be refunding us? I hope for a satisfactory answer or I'll go to the Small Claims Tribunal.'
Executive officer Lynn Ng, 29, who paid $1,000 for 50 sessions in January, said: 'Until I get the money, it's just empty talk. I don't know how long this will drag on as we have nobody to contact.'
Ms Ng filed a claim with the Small Claims Tribunal last month.
Notable names in Singapore listed among the company's shareholders are actress Irene Ang, Ms Andrea Teo, vice-president of entertainment at Resorts World Sentosa, and French fashion photographer Olivier Henry.
For more my paper stories click here.
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