A 'DISTURBING' number of High Notes 5 investors have yet to receive any reply from DBS Bank after filing complaints that they were mis-sold the notes, said Mr Gerard Ee yesterday.
This is despite the Monetary Authority of Singapore (MAS) advising financial institutions to respond promptly to complaints from customers who had bought the Lehman-linked structured products.
Aside from DBS, institutions which sold other products such as Lehman Minibonds and Merrill Lynch Jubilee Series 3 were advised to acknowledge receipt of complaints within two working days.
