MANY older people aged 50 and above will welcome POSB's having set up a special counter for them, which is open during the first three hours of business every Tuesday.

Such a proactive initiative makes banking more convenient for the elderly, some of whom have problems standing too long in a queue.

This will also ease congestion at other counters, as staff usually take more time to deal with older customers.

Other banks should emulate POSB's way of showing appreciation for this group of loyal customers, who have been supporting the bank for many years.

Mr Jeffrey Law Lee Beng

For more my paper stories click here.