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A weekly look at what to watch out for in the world of consumers. Figures, case study and tips come from the Consumers Association of Singapore (Case).
The world of car-polishing
3 No of cases filed
(January to December 2007)
Top complaint
Unsatisfactory services
A consumer signed up for a car-polishing package, comprising seven sessions, with a company for $639. The company could not meet the advance booking date of one week as stated on its appointment card. Subsequent bookings had to be made more than a month in advance. For the third session, it did not service her car after she arrived at the agreed-upon time and date.
E-mail messages were sent to the company for two consecutive months; however, it did not look into the matter as promised. The consumer then sought Case's assistance.
Eventually, the company agreed to refund $365 to the consumer.
1. Study the terms and conditions before signing any contract and put verbal promises in writing.
2. Check for warranty in the event your car is damaged by the vendor.
3. Find out about alternative arrangements available in case of unsuccessful bookings.
4. Clarify if car-polishing materials are provided without extra charges.
This article was first published in The Straits Times on 11 July 2008.
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