We wish to inform Mr Chan that for telemarketing activities, banks subscribe to the Telemarketing Guidelines For The Financial Industry, a code of conduct for the financial industry jointly developed by the Contact Centre Association of Singapore, industry associations and regulators.
Under the code, banks maintain a 'do not call' list, where details of customers who ask not to be called by the bank or someone on its behalf regarding any particular goods or services are recorded on the bank's database. Banks also provide their telemarketers with the 'do not call' list and refrain from making calls to customers who have asked to be placed on the list.
Customers are advised to contact their bank if they wish to be put on their bank's 'do not call' list.
We thank Mr Chan for his feedback. More details of the telemarketing guidelines can be found at www.ccas.org.sg
Ong-Ang Ai Boon (Mrs)
Director
Association of Banks in Singapore
